Adenike Daramola, a Sterling Bank customer, has cried out over Wema Bank’s refusal to reverse a N410,698 she mistakenly sent to a wrong account.

Daramola, who runs a travel agency, told FIJ that she made the error while trying to book a flight ticket for one of her customers on March 17.

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“Whenever I am booking flight tickets for my customers, I normally use a platform called Tingg,” Adenike said.

“On that day, while trying to book a Kenya Airways ticket for a customer on Tingg, a Wema Bank account was automatically generated for me on the platform.

“However, at the point of making the payment, I erroneously imputed the account number 751****377 instead of the account number 751****366, and the transaction went successfully.”

The travel agent said when she waited for about 10 minutes and did not receive any flight ticket from the platform, she became worried.

“Normally, when I consummate transactions like that on the platform, it doesn’t always take long before flight tickets are sent to me. But on that day, I waited for about 10 minutes but nothing was sent to me. This got me worried, and I decided to take a second look at the transaction I had carried out,” she said.

“It was when I checked my receipt a second time that I realised I had made a mistake with the account number I entered.

“I immediately called my bank to tell them what had happened. Later, my account manager said that they had lodged a complaint to Wema Bank on the incident.”

When she did not get any favourable response from Sterling Bank on time, she decided to reach out to them again.

“When I reached out to my account manager again, he told me they had sent several emails to Wema Bank but none was responded to,” she said.

Daramola said when the silence from Wema Bank became unbearable, she also sent them an email three days ago.

“Just like it was claimed by Sterling Bank, Wema Bank did not also respond to my mail,” Daramola said.

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The travel agent said she ended up paying for her customer’s flight ticket with a fund that was meant for another purpose.

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“Wema’s refusal to reverse the money is really causing my company great discomfort. It’s been more than a month and the bank has refused to do something about the issue. Not even a word,” she said.

FIJ contacted Wema Bank via its customer care phone numbers, but they did not connect. An email sent to its customer care desk also got no response.