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Zenith Bank

11.01.2023 Featured Zenith Bank ‘Blames’ Customer Whose N430,000 Vanished

Published 11th Jan, 2023

By Opeyemi Lawal

Uchenna Nwosu Michael, a project manager resident in Rivers State, has narrated how N430,000 left his account without his consent.

Michael told FIJ he was in his home on December 16 when the money was withdrawn from his account around 10:23 pm.

“On December 16, around 10:23 pm, I received a debit notification that N430,000 had been withdrawn from my account,” he told FIJ.

READ ALSO: ‘Thank God You’re Alive’, Zenith Bank Tells Customer Who Lost Over N4m to Strange Debits

“I was surprised because I knew nothing about it, and right there, I called Zenith Bank’s customer service. They promised to investigate the transaction and revert.

“I told them it wasn’t a difficult issue to investigate as the details of the transaction showed my money was transferred to a Wema Bank account.

“They could block the owner of the account from accessing the money. Instead, they said they would write to Wema Bank and wait for a response before taking any step.”

Michael said Zenith Bank refused to reach out to him as promised, and when they did, the bank blamed him for the unauthorised withdrawal.

“I waited two days but didn’t get a response from Zenith Bank. When I contacted them, they blamed me for the unauthorised transaction,” he said.

A screenshot of  Zenith Bank's response
A screenshot of the bank’s response

“They accused me of giving my pin or token out to someone who then used it against me.

“I insisted nothing of such happened because I didn’t do such and had lost my debit card a long time ago. I pointed out to them that the person who withdrew my money has a bank verification number which could be used to trace his identity. He is one Victor Nwachukwu.

READ ALSO: Between Zenith and Wema Banks, Corps Member Can’t Retrieve His Stolen N200,000 Despite Court Orders

“Ever since I mentioned that to them, they haven’t reached out to me. That money was all I had in my account, and it was kept for a purpose which is now about to be defeated.”

FIJ’s email to Zenith Bank for comments on the unauthorised transaction was yet to be responded to at press time.

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Published 11th Jan, 2023

By Opeyemi Lawal

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