Feibei Lokoson has told FIJ that Zenith Bank refused to provide the report of its investigation into the disappearance of N280,000 from his account, which the bank deactivated on November 8, 2022, upon his request.

Following FIJ’s January 12 publication on the disappearance, Zenith Bank claimed to have begun investigation of the fraudulent transactions and found that the account holder compromised his account.

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Speaking with FIJ on Sunday, Lokoson said his account officer, Obiageli, called him on January 25, 2023, informing him that the bank’s investigation revealed that he compromised his sensitive banking information.

“I received a call from Obiageli, my account officer working at Ceddi Plaza branch, on Wednesday, January 25, and she told me the report of their investigation showed that I actually jeopardised my banking information, which enabled the scammer to access my account,” Lokoson told FIJ.

“I was really shocked when she said that. I then asked to see the report, but she declined, saying it was an internal report and the bank could’nt provide me a copy.

“Is that not surprising that a bank would keep vital information pertaining to my account away from me? Could it be that I have been deceived all this while into believing that the bank blocked my bank card and account?”

FIJ had reported how Lokoson received a couple of debit transaction messages on November 8 and immediately rushed down to the bank’s branch in Gwarinpa, Abuja, for help.

He complained at the branch without timely help, but the bank responded via email.

“I emailed Zenith Bank and they said they had restricted my account. I later went to their Gwarinpa branch, as it was the nearest to me. While on the banking premises, I told them of the situation and they insisted that I join the queue. I said it was an emergency and I needed my account blocked. While talking to the security guard to allow me in, I got another alert and shouted louder, but I was thrown out of the bank by guards.

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“As we speak, I am still confused because the bank told me on November 8 that they had deactivated my account. I did all I could to make them come to my rescue, yet they made me more helpless. I think it is now difficult to take banks’ words.”

FIJ sent an email to the bank on Monday for comments, but it had not been reponded to at press time.