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Zenith Bank

23.08.2024 Featured Zenith Bank Staff in Lagos ‘Lie’ After ATM Swallowed Customer’s Card, N227,000

Published 23rd Aug, 2024

By Akinjide Adebowale

On April 8, Lagos resident Amina Mudasir wanted to withdraw cash from Zenith Bank‘s Automated Teller Machine (ATM) at the Magodo branch with her husband’s Access Bank ATM card.

As her card got stuck in the machine, Zenith staff failed to retrieve it for her. What followed was a series of debit alerts amounting to N227,000! Till now, both banks have placed her money in limbo.

According to Semiu Munir, Mudasir’s brother-in-law who reached out to FIJ on Wednesday, the Zenith Bank security guard told Mudashir that the card could not be fetched because the card was not a Zenith Bank card.

Munir described how bank staff once lied that Mudasir was never at the branch while they directed him to Access Bank and the police.

READ ALSO: Zenith Bank ATM Withholds Man’s Card, Then N307,000 Leaves His UBA Account

A screen grab of the debit
A screen grab of the debit
A screen grab of the debit
A screen grab of the debit
A screen grab of the debit
A screen grab of the debit
A screen grab of the debit
A screen grab of the debit

“My brother called me and I went to the bank. I asked to see the manager but the lady that attended to me took me to one room where they had a screen. I saw my brother’s wife’s pictures withdrawing on their ATM, but I insisted that I wanted to see the video coverage,” Munir narrated.

“They said if that is the case, then I should tell Access to write to them officially.”

Since both banks maintained close proximity, Munir told FIJ, he dropped a hard copy letter at the Access Bank branch in Magodo directing them to contact Zenith Bank as they had been told to do.

Two weeks later, “they declined our request,” Munir said.

READ ALSO: N1.3m Leaves Woman’s Account Moments After Zenith Bank ATM Held Her Card

"They declined our request"
“They declined our request”

“We still went back to Access Bank three weeks later, but this time, they said Zenith told them that my brother’s wife didn’t come to their bank to withdraw even after I had seen the picture on their camera the first time,” Munir told FIJ.

“One of the staff at Access Bank told me that we should go and get a police report at Alausa before we can have access to the video, but I’ve had to travel since then.”

Semiu also told FIJ that he once tweeted at the two banks on X, but while it looked like they were going to rectify the issue, “they just stopped responding all of a sudden”.

When FIJ contacted both banks on Wednesday, Zenith responded that “a complaint has been logged and feedback would be communicated to the customer” while Access said on Thursday that they would “get back after 24 hours”.

19 replies on “Zenith Bank Staff in Lagos ‘Lie’ After ATM Swallowed Customer’s Card, N227,000”

These Banks are making FINTECHs look more appealing by the day. The ease with which funds are being taken from people’s accounts is cause for concern and both The Banks HQs and The CBN need to do something about it and punish erring staff.

Thanks for this infornation, that 63 adorable fanatic should be traced, I was also debuted several times by these people and the banks couldn’t help

Thanks for this infornation, that 63 adekunle fajuyi street should be traced, I was also debited several times by these people and the banks couldn’t help

The way Nigeria banks are maltreating their customers is very frustrating by tossing them around by fault that are not their own making.
All the setup in the country is nothing to write home about.

No bank took her money she was a victim of swapped cards only is she says the truth .
The card she inserted was access bank card which was swapped with her own and machine trapped it because of wrong pin .
This is a common trend of scammers who stay by the ATM in the name of assisting you

Hmmm!
The Nigerian banking system is rottenly corrupt!
I made a transfer payment for GOtv subscription, I was debited because the transfer was successful but DIDN’T GET VALUE, TILL NOW !
I can authoritatively and confidently say it that majority of these banks’ staff are yahoo-made or rather, born-scammers !
I made the payment via my first bank app, with a receipt as a proof, and reference number!
It’s untraceable, till now!
The bank workers have ‘stealing by tricks under the jackets’ in their DNA !

Well above is showing POS transaction not atm .meanwhile is possible that customer card AV been swap before getting to that point reporter should always dig deep before throwing such things like this out

Yes, I don’t know why zenith bank are fun of doing such. For me, my own account is too much deduction for no just reason. This has to stop ⛔ please.

Access Bank is a legalize 419 Bank I was debited serially of thousans of Naira fraudulent Access Bank claimed I make used of my Access ATM card for online transactions.
Please for you money in safe Bank avoid anything Access Bank ooo
I had first hand Experience and talking as a victim

Thanks

If itz true, den Nigeria banking system is corupt. Ds particular branch shuld b closed and d staff dat Wia on duty @d day of d ugly incident sanctioned! Staff wit reputable character shuld b employed in2 d financial institutions to avoid stories like ds.

Let him take his complaint to CBN complaints department for fast resolution. This thing has become a routine occurrence with zenith bank.

Honestly, this is heartbreaking. This is the issue my sis is having with Fidelity bank Kola, ATM machine swallowed her card, they claimed they can’t do anything until Monday cos it happened on Saturday. That Monday, they started clearing her money,amount of 550,000.
Unfortunately for her, her phone was bad to see the withdrawal. On getting to the bank the money in her account was cleared. Bank claimed ATM Machine vomited the money but CCTV footage didn’t show that.
The matter was reported to the police which the bank officials were invited thrice but they didn’t turn up till yesterday.
I just need a faster place to complain.

I have had an almost replica case happened to me while using GT bank depositing machine, the branch at Aguda, Ogba in Lagos. And immediately i put in my bank details and also put in cash of 11,000 naira the ATM machine went off. It was as if nepa had taken light from our house. Everyone on the que at my back got discouraged and began to enter into the bank. I went into the bank to complain and as usual they gave me some forms to fill and that’s all. Next, when I got home as a tech-savvy and Y2K Nigerian I called GT customer care 08039003900. I always have their customer care line in my head. I explained to the customer care what happened and she reassured me that they would contact the bank and i would get my money bank After investigations. I was glad with that call. Later on, I got a call from the bank some days later enquiring about the transaction and I explained to them exactly what happened and the lady who called on the phone denied that no such money was found or seen that day. This went on for like 2weeks and it now seemed to be like my 11,000 has entered into the Bermuda triangle. Okay, i decided to visit the bank and immediately I entered into the bank I went straight to the counter and yelled at everybody that I wanted to see the manager and everyone looked at me and no one said anything. I yelled again the second time and still they all kept quiet as if there was no one there then the third time I focused on one guy focused on the computer and asked him loudly that I wanted to see the manager and maybe out of fear he pointed out the manager who was some few meteres away from me and then seeing that his identity has been revealed he came out of his niche and greeted me. I told him I already called GT connect and complained about my 11k and he said ohh, ohh are you the one with the issue, I said Yes. He then said one minute that he wants to check if the money is reflected. He took about 15minutes and came back saying that there is no record of any 11,000 that day. He then asked if its my account or if I was sent to help deposit the money I told him that it was my account. Out of panic he told me to give him some minutes again and he went inside, i could see him panting and pacing to and fro from one end of the bank to another and after about 20minutes he came back and said that they could not find any 11,000 deposit on that day. In my mind, I already knew they would deny and so i came with my secret weapon cos I thought the whole scenario through and how I would grip them on their balls and the truth would have no other way but to surface.

I then asked him, that all ATMs have CCTV footage right, he said Yes, then I said I want to see the CCTV footage of that day and let us know if I did deposit the money or not. His eyes became lit like the morning sun. He then said, give me some minutes, as typical of him. He went inside now with about 2 to 3 staff following him about this time it took about 30 minutes… i noticed there was tension around the control room and they were watching CCTV feeds or so and before it got up to 30 minutes. I saw an alert on my phone with description, “Cash deposit from Ogba branch 11,000”. I just smiled and walked away.

In Nigeria, today you just got to outsmart the next guy especially when you’re dealing with those who think they’re smart but in the real world scenarios they aren’t.

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Published 23rd Aug, 2024

By Akinjide Adebowale

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