Abidemi Hawawu, a Lagos-based PoS operator, has narrated to FIJ how N90,000 left her PalmPay, a mobile money operator, account erroneously.

Hawawu told FIJ that on May 12, she noticed the sum had been deducted and sent into a Paystack account without her consent.

“Last Friday, N90,000 was deducted from my PalmPay account without my authorisation,” she told FIJ.

READ ALSO: One Month After, PalmPay Unable to Explain Disappearance of Enugu Resident’s N50,000

“I instantly reached out to PalmPay, but I didn’t get a positive response from them.”

The PoS operator said when she wrote to Paystack, the payment channel said her money was transferred to MozzartBet, a betting platform.

“I then wrote to Paystack and got a response from them saying my money was transferred to MozzartBet, a betting platform, which I have no affiliations with,” he said.

“I also sent an email to MozzarBet, but they said Paystack had reached out to them and that I should correspond with them and my bank.

“I reached out again to Paystack with the response from MozzarBet, who said they would be contacting my bank directly. It became a cycle of frustration as they refused to say anything about the transaction.”

Hawawu said she then reached out to PalmPay, the operator of her PoS service, but they kept dribbling her.

“Then I sent an email to PalmPay again with the response from Paystack, but they said they would need 7-14 working days to resolve the issue,” she said.

“I also sent them a message on WhatsApp and got a contradictory response. They asked me to wait for 72 hours this time.

“I have visited their head office in Ikeja but they still have not resolved it. I am scared I won’t be able to continue my business if PalmPay does not issue a refund.

“I am really scared of what would become of me.”

When FIJ reached out to PalmPay via their contact handles on WhatsApp, Twitter, and email, our reporter only received automated responses saying the issue would be resolved in 72 hours.