Published 24th Nov, 2021

By Yakubu Mohammed

Mustapha Abolaji, a primary school teacher in Lagos, has narrated how the N25,000 registration fee he paid to the WEMA Bank account belonging to the Tai Solarin University of Education (TASUED) has been unaccounted for.

On March 8, Abolaji paid the registration fee for a newly admitted student of TASUED through the institution’s online portal.

When Abolaji visited the university’s Information Communication Technologies (ICT) centre to confirm the payment, he was told the transaction had failed.

“The school said that the money would be reversed by the bank in 24 hours,” he said.

Abolaji emailed WEMA Bank the following day to lodge his complaint and a ticket ID was issued with a pledge to rectify the problem between 24-72 working hours.

Subsequent messages sent to the bank were greeted with the same reply. This was followed up by calls, yet the issue was not resolved. Abolaji would later email the Central Bank of Nigeria (CBN), hoping the problem would be solved this time.

“I emailed WEMA Bank on June 6, 2021, copying CBN too, but I did not receive a reply,” he said. “The last time I called the bank on November 18, I was told that the account that received the fund was domiciled with WEMA and from their checks, the fund has been deposited with them.”

WEMA Bank officials advised him to present the transaction reference number to the school ICT to trace the fund.

“I went to the bursary and ICT department of the school and they insisted the transaction was not successful,” he said, adding that another fund had to be paid to avoid hampering the concerned student’s education.

FIJ emailed WEMA Bank over the matter, but their reply was the usual automated response stating that the issue would be solved between 24 and 72 working hours. TASUED did not respond to the message sent to its oficial mail.

Share on Social Media