Nonso Valentine, an Anambra State-based businessman, has narrated how the United Bank for Africa (UBA) indiscriminately deducted N542, 240 from his business account in the name of ‘accumulated bank charges’.
Speaking to FIJ on Thursday, Valentine said the sum mysteriously disappeared from Benoxvals Creations LTD, his UBA Bank business account on July 29.
Valentine said he immediately contacted the bank to know the cause of the strange deduction, but he was told it was ‘an accumulated debit interest charge from 2017’.
“UBA Bank told me the debit was an accumulated interest charge from them,” Valentine said.
“My account officer also promised to get back to me but failed to do so.”
The businessman said when he sent an email to the bank’s headquarters in Lagos, he got another response saying that the money deducted was interest accumulated ‘on his business account between 2020 and 2022’.
“I sent a mail to the head office, and they said it is interest accumulated from 2020 to 2022,” Valentine said.
“I asked them how that was even possible, they said they were ‘amassing the interest’ and it is something related to a computer error.
“They didn’t give me a clear reason why they deducted the money.”
Valentine also stated that UBA is yet to give him a detailed analysis of the strange deduction despite his repeated requests for it.
“I asked why they failed to inform me if they must deduct such amount from account, or even provide a detailed analysis of the cost I had incurred through the account but they have failed to do so,” Valentine said.
“In the initial mail they sent, they said the charges were incurred from 2017 and now it’s from 2020. The misinterpretation and mistake they are making are still not clear to me.
“Even my account officer refused to provide any explanation on how the money left my account.”
Valentine also said that UBA is refusing to admit that the deduction was an error on its part.
“It is an error on their part, which they are unwilling to admit,” he said.
FIJ sent an email to UBA Bank for comments on the matter, but it had not been responded to at press time.
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