A Nigerian student in the United Kingdom has accused Zenith Bank of treating his request for a reversal with levity for over six months.

The student, who spoke as an anonymous source, told FIJ he had just arrived in the UK and needed to pay for his apartment before Zenith Bank ruined his plans.

He said he transferred £1,770 to a house agent on October 1, 2022, for an apartment, but the agent did not receive it.

The student said he concluded that the delay was due to a poor network and that the bank would resolve it within a day, but this turned out to be fallacious.

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After considering how he would sort out other bills, the Nigerian student said he forked out another £1,770, hoping the bank would refund him.

“I emailed Zenith Bank informing them of what happened, but it took the bank a while before they responded, and when they did, it was always a generic one. They said they would look into it,” he told FIJ.

“I have written to the bank several times since October 1 and contacted some of their branches, but they said it was an issue only their headquarters could handle.”

At one point, the student said, his account manager asked him to write a letter of reversal, which he did, but nothing positive happened.

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“The account manager went incommunicado because she even got tired. I chatted to them on Twitter after several delays, but they would tell me to wait for someone to reach out to me, but that never happened,” he said.

“To date, the UK recipient has not received it, and Zenith Bank has made no effort to help out. They have plunged me into hardship because I spent more than my budget.”

When FIJ emailed the bank for comments, they asked for details of the transaction and had not reverted as of press time.