Gbenga Oyeleke, a quantity surveyor in Sokoto, has accused Max Air, a domestic airline, of refusing to refund his N20,000 excess payment for a flight.

Oyeleke told FIJ that he had reached out to the airline company several times to no avail.

The quantity surveyor said that his ordeal with Max Air started on August 19, when he changed his flight date after the company delayed his flight for hours.

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He said that right at the Sokoto Airport, he met a Max Air attendant who told him that he would have to pay N20,000 to change his flight date, which he did.

When he returned to his abode, he received a message from Max Air, stating that if anyone had rescheduled their flight that day owing to the delayed flight, they were to pay nothing.

“I dashed to the airport immediately after I got that message to speak to the attendant, but he was rude. I’m just a customer. I didn’t know I was not supposed to pay, but as a staffer, he should have known,” Oyeleke told FIJ.

In frustration, Oyeleke said, he reached out to Max Air’s Twitter page to find out how he could get his money but had little luck.

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He said the handler told him that nothing could be done and he should not have paid.

“I was forced to ask the Twitter handler if this was what they did to their customers – refusing to refund their money,” he said.

“On August 13, they delayed me for about 10 hours. They didn’t even realise that one of the tyres of the plane I was to board was faulty. It cost me time.

“I shouldn’t be treated like this for the second time. I want my money back.”

FIJ called Max Air for comments several times on the issue, but they did not answer or return the calls. The company had not also responded to a text message sent to them at press time.