Arik Air

17.09.2023 Featured After FIJ’s Story, Arik Air Refunds N149,600 Withheld for One Year

Published 17th Sep, 2023

By Abimbola Abatta

Arik Air has refunded N149,626 to Becky Ajibola, an Abuja resident whose flight was cancelled one year ago.

The money was refunded on Thursday, September 14, after FIJ reported how the airline cancelled the flight Ajibola booked for herself and her children in 2022.

In a message she sent to FIJ on Saturday, the Abuja resident wrote, “Thanks so much. Arik has refunded the money.

“I really appreciate all of you at FIJ. Keep on doing the good work. God bless you all.”

READ ALSO: Arik Air Holds on to Family’s N149,600 for 11 Months After Cancelling Flight

the refund from Arik Air

In the initial story FIJ published on August 17, 2023, Ajibola had narrated that she booked an Abuja–Ilorin flight in August 2022 ahead of her children’s school resumption.

The family’s flight was scheduled for September 18, 2022, but Arik Air cancelled the flight on the eve of the departure date due to unspecified operational reasons.

Ajibola then contacted the airline for a refund of the ticket fees, but all she received were excuses after excuses.

READ ALSO: Arik Air Cancels Passengers’ Flights, Fails to Refund N219,130

From being told to exercise patience because there was a long list of customers awaiting a refund to getting failed promises regarding the status of the refund, Ajibola became tired of the excuses. She eventually reached out to FIJ.

When FIJ contacted the airline, one of its customer relations officer said the issue had been escalated and would be resolved. It was resolved one month afterwards, as confirmed by Ajibola.

Published 17th Sep, 2023

By Abimbola Abatta


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