GTB Branch

22.01.2022 news Customer ‘100% Sure’ GTB Insider Involved in Loss of N195,000 from His Account

Published 22nd Jan, 2022

By Gabriel Ogunjobi

Abdulsalam Ayemojuba Adekunle, a resident of Ibadan, the Oyo State capital, has accused a worker at Guaranty Trust Bank (GTB) of conniving with a fraudster to defraud him.

READ ALSO: GTB Refunds Customer’s N500,000 after FIJ’s Report

Adekunle, who observed an unsolicited cash transfer of N195,000 from his bank account on Tuesday, told FIJ his anger was aggravated when he noticed the bank was unwilling to take responsibility for the transaction. 

“I am 100 percent sure the fraudulent transfer of N195,000 from my GTB account to another account belonging to one Obiorah Mary was aided by an insider,” Adekunle told FIJ.

“It happened around 9 pm on Tuesday, after I got an unexpected OTP to validate a transaction. I ignored it because I didn’t initiate any transaction. Shortly after, N100,000 was first transferred out of my account.”

“Immediately, I tried logging in to my mobile app to abort whatever fraudulent transaction going on, but it failed.”

Adekunle said a total of N195,000 left his account to the same fraudulent recipient in 10 minutes. He also said the multiple transactions happened under strange circumstances, further raising the suspicion of GTB insider’s complicity.

“When I do any transaction, I receive both emails and SMS alerts, but for this one, I received just one email alert instead of three. Unlike before, I was also not asked for approval on my mobile app before the transactions were executed. That was very unusual.”

Bank managers had told FIJ that such fraudulent transactions happen because customers are careless with their bank details, especially their ATM cards.

However, Adekunle said that was not his case. “I was not careless with my ATM card at all,” he said. “The bank cannot tell me the fraudster cloned my ATM card to perform that transaction, because I quickly rushed to a nearby ATM and was able to successfully transfer the remaining N54,000 from my account to my wife’s bank with that same card.”

When the complainant visited the GTB bank in Dugbe, where he opened his account, he was told to fill a form that would be forwarded to the bank’s headquarters in Lagos.

His greatest concern was that he was asked to wait for 90 days to get feedback. “My account officer explained that he could not guarantee that I would recover my money upon their investigation,” he said.

FIJ’s email to GTB’s complaint desk had not been responded to at press time.

Published 22nd Jan, 2022

By Gabriel Ogunjobi


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