Published 29th Sep, 2023

By Emmanuel Uti

Daniel Maduka, an Abia State-based businessman, has detailed how OPay, an online banking platform, prevented him from having access to his N370,000 account balance

Maduka told FIJ that the incident happened after the fintech company failed to treat the request he made that his account be upgraded to a Tier Three type in March.

The businessman further said he provided OPay with the documents required for the upgrade request several times but the online platform failed to treat it.

Despite all the efforts made by Maduka to get the account upgraded, its Tier One status was not worked on by Opay.

The businessman told FIJ that the issue started when a client sent him N370,000 for some goods that were bought from him on March 21.

The customer had sent him the money from an Access Bank account.

“Immediately the client sent the money to me, he sent the receipt and reference number to me. I later delivered the goods to him but my money is still hanging. The first thing OPay said was that my account could not hold the amount of money sent to it,” Maduka told FIJ.

“I then later went to the OPay office in Aba and presented all the documents they requested for to them to upgrade my account. Till date, they have not done the upgrade. Any time an upgrade attempt is made, they always come back saying their office in Lagos has rejected my application.

“My request is simple. It is either Opay gives me the money or returns it to the sender for me to get my money. Access Bank has verified that the money is in the receiving bank’s position. So, I need my money back.”

When FIJ phoned OPay for comments on the matter on Wednesday, Adeyemi Adekunle, the digital bank’s spokesperson, said Maduka’s wallet had not received such an amount from any bank.

The spokesperson also told FIJ he would give the businessman a call on the matter on Thursday, but Maduka stated that no one had contacted him from OPay between then and press time.

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