Guaranty Trust Bank (GTBank) has told a customer who lost N155,000 to unauthorised transactions that she can’t recover the money.

The GTB customer, who does not wish to be named, told FIJ that she received alerts for the unauthorised debits from May 31 to June 2.

She said that although she was in Port Harcourt at the time, she was preparing to move outside of Nigeria. She said she had used her bank card to pay for some items earlier on that day.

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“I first got a debit of N20,500 on the evening of that day and wondered what transaction I did. The description showed the words ‘DLO*GOOGLE Kukouri MoAbujaNG,'” she said.

“It was late already, so I could not go to the bank. The following day, I was at the market when I got more debit alerts of the same amount. I went to the bank, and they said they would investigate it.”

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According to the GTB customer, the bank said it was card fraud, and that it was carried out because her account had been compromised. She said she filled out a form but the bank later told her there was nothing they could do about the issue.

“GTB said the disputed sum was withdrawn from my account via a local WEB transaction, and since my card details were used, the bank would not grant my request for a refund,” the customer said.

When contacted for comments on June 22, GTB sent an automatic response: “Kindly note that we are reviewing your email and we will revert to you with our response within 12 hours.”

No update has been received from the bank since then.