Aina Olamide Olawale, a youth corps member serving in Lagos, has accused Jumia Nigeria of refusing to refund his N10,980 since April 1.

Olawale told FIJ that he got debited of this amount when he ordered a power bank from the online retail store.

“The payment failed, but to my surprise, I also received a debit alert,” Olawale said.

“I paid via Wema Interswitch, which is connected to my Jumia account, but the payment did not go through. Unfortunately, I would soon receive a message showing that I had been debited.

“When I contacted Wema Bank, I was informed that the transaction was successful and that I should contact Jumia finance team.”

Olawale told FIJ that he contacted Jumia Nigeria regarding the failed transaction on April 6 and was told that a refund would be processed within three to seven working days.

“Till now, I have not received a refund. I have spent almost N3,000 airtime calling the customer service agent. All the information required was made available to them, yet no positive outcome,” Olawale added.

“Jumia Nigeria has stopped responding to my emails since May 4. They have also not refunded me.”

FIJ made several phone calls to Jumia Nigeria for comments, but they were not answered. A text message sent to them had also not been responded to at press time.