Mary Thompson (not real name), an Abuja-based civil servant, has recounted how Aero Contractors withheld her N114,554 after she could not travel with the airline last year.

Thompson told FIJ that she had booked an Abuja-Port Harcourt return ticket worth N114,544 with the airline in December 2021.

“In December 2021, I bought an Abuja-Port Harcourt return ticket from Aero Contractors,” Thompson said.

READ ALSO: After Cancelling Customer’s Flight Without Notice, Aero Contractors Keeps Her N50,510

“Unfortunately, the event I was supposed to attend was subsequently postponed until August 2022. I then requested that the ticket be left open for me by the airline.

“At the time I eventually wanted to make use of the ticket in August 2022, Aero contractors had been placed on temporary suspension. The suspension lasted many months.

“In the end, I was forced to fly with another airline so I could attend the programme.”

Thompson said she subsequently sent a mail to Aero Contractors in December 2022 to demand for a refund.

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“After I sent the mail, one of the airline’s officials sent me a refund form to fill. I instantly filled the form with all other requirements she requested for and sent it back to her,” said Thompson.

“She also promised me that a refund would be made within 14 days.

“When the 14-day refund time frame they promised elapsed, I sent another mail to them, but this time, I was told that refund had been put on hold till 2023.”

READ ALSO: 3 Months After Aero Contractors Cancelled Flight, Abuja Resident Hasn’t Received His N53,000 Ticket Fee

Thompson said she sent two additional emails in February but never got any response from the airline.

“Till date, nothing has been done. Aero Contractors did not even respond to my emails again. My refund is still hanging. I don’t know why these airlines like to behave this way.”

FIJ emailed Aero Contractor’s customer service desk for comments on the matter on Thursday, but it had not been responded to at press time.