07.04.2022 Featured 6 Months After Customer Cancelled His Flight, eDreams Travel Agency Has Not Returned His Money

Published 7th Apr, 2022

By Emmanuel Uti

A medical doctor based in Oyo State has accused eDreams, an online travel agency, of failing to refund her husband’s €818 six months after he booked a flight with them.

The doctor, who pleaded anonymity, told FIJ that her husband booked an Air France flexible ticket through eDreams in November 2020. She said her husband went to the eDreams office four days before the actual flight date to change the date, but the agents told him something different.

“He mailed and called an eDreams agent and said he wanted to change the date of his ticket. But the agent told him that their policy for a refund stated that he would have to buy a new ticket while they would refund him what he paid for the former ticket,” she told FIJ.

READ ALSO: Green Africa Cancelled Ezeh Udenta’s Enugu Flight. Six Weeks After, They Haven’t Refunded Him

“He then booked another flight. They told him to go through their website and request a refund. They also told him to indicate that he had booked and paid for another flight.”

She said that the day her husband left Nigeria, he asked some Air France officials at the Murtala International Airport why he had to pay for another ticket. The officials, she said, told him that eDreams would refund him.

“When he contacted eDreams via mail, they said they would refund him in three months. This was on December 5, 2021. A week before the date they promised to refund him, they said Air France was still processing it,” she said.

READ ALSO: Green Africa’s Passengers Frustrated by Flight Cancellation ‘Without Notice’

“We googled the company. We found out that they were scammers. They responded to our emails twice, but they never did more than that. We called their UK line, but no call rep answered us. We gave the number to a friend in the UK, but they did not answer his calls.”

FIJ sent an email to eDreams, but they had not responded at press time.

Published 7th Apr, 2022

By Emmanuel Uti


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