Two months after canceling a flight, Dana Air, a commercial airline company in Nigeria, has not refunded the ticket fee paid by Ngozi Okoro.

Okoro told FIJ she reserved a seat on the airline’s Abuja-Lagos flight on February 11, 2023. The company confirmed her reservation as evidenced by a receipt issued in her name to that effect on the same date. Her booking ticket bears the reference number PICUHK.

The ticket obtained from her by FIJ shows the takeoff was going to be on February 28.

Unexpectedly, she said, a mail came in from the airline on February 24, cancelling the flight and spoiling everything she had planned for the day.

READ ALSO: After FIJ’s Story, Dana Airline Refunds Civil Servant’s N144,000

She also said that she tried to understand the company’s reason for cancelling the takeoff and got in touch via its WhatsApp channel for a rescheduling.

Again, the company cancelled the rescheduled journey. At that point, she was compelled to submit a refund request and travel by road to catch up with an appointment in Lagos.

“I paid a flight fee of N40,000 for an Abuja-Lagos journey to Dana Air on February 11. The journey was supposed to be on February 28, but it was cancelled via a message on February 24,” Okoro, a serving NYSC corps member, told FIJ.

“I hit them up on WhatsApp. By February 28, I was able to reschedule my journey for March 1.

“They cancelled the flight again. I never expected two disappointments at a stretch. With this development, I asked for a refund by submitting all the relevant details they required of me.

“More than two months down the line, they have only persisted in telling me their finance department is on it. And I am forced to ask how long they will be on it.”

In an email exchange with Okoro on March 25, the company acknowledged the passenger’s request once again and said, “Please, note that your refund is being worked on by the relevant unit.”

READ ALSO: Dana Airline Cancels Abuja Civil Servant’s Flight But Keeps His N144,000

FIJ got in touch with the company on Tuesday via a phone call, and the responder, by name, Goodness, confirmed that Okoro made a refund request. She said the concerned office was already working on it, promising that “the passenger would get her money soon”.