Ibraheem Ishola, an OPay customer and forex trader, has disclosed how he paid N33,000 to Consummate Traders on April 15 and the organisation denied receiving the money.

Consummate Traders says that it is a proprietary trading company that “invests its own resources in a trader instead of using clients’ money” on its website.

Ishola claimed that he made a payment of N33,000 into Consummate Traders’ WEMA Bank account on April 15.

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“I made a transaction but Consummate Traders has been telling me that they did not see my transfer. My N33,000 transfer went to Consummate Traders’ bank account as a forex challenge registration fee. I paid using my phone. There’s a receipt for the transaction,” Ishola told FIJ on Thursday.

“Consummate Traders approved the first deposit, which used the same transaction process. I failed the first forex challenge, so I deposited for the second challenge, but they refused to approve my deposit. They have also refused to reverse my money to date.

“They keep saying that they have not seen my money in their account. The Consummate Traders representative I spoke with said that they saw the receipt I sent to them but they had not seen my money”.

FIJ contacted Consummate Traders and asked about Ishola’s N33,000 transaction on Thursday.

“The payment slated for this date was not successful and we never received such amount from him. Also, please keep in mind that this client made another deposit on the 28th of April, which was approved,” the Consummate Traders representative told FIJ.

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FIJ submitted details of the same April 15 transaction to the Nigeria Inter-Bank Settlement System Plc (NIBSS), and the NIBSS said the transfer was successful.

“Please be informed that the transaction is successful​. However, kindly visit [the] beneficiary and source bank for further assistance,” Chidozie Okereke from NIBSS told FIJ via mail on Thursday.

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FIJ immediately shared the confirmation from NIBSS with Consummate Traders on Thursday, and it asked this reporter to share the actual receipt of the transaction and the customer’s email address.

“Hi, we apologise for the late response. Kindly tell Ibraheem Ishola to upload his receipt on the website. We will use it to track his payment, then it will be approved,” Consummate Traders told FIJ on Tuesday.

Ishola reached out to FIJ on Thursday and said that Consummate Traders insisted that the payment failed to reach their account.