On March 7, Ndifreke Oluka (a pseudonym), a Nigerian living in Canada, transferred $499.90 from his Payoneer account to his Guaranty Trust Bank domiciliary account but received the same figure in another lower currency instead.

Oluka told FIJ that he had initiated four other transfers from his Payoneer account to his GTB domiciliary account between March 7 and 9, all of which went smoothly. The initial transfer on March 7, however, became the source of his predicament.

He said, upon receiving the credit alert for the first transfer on March 10, he was shocked to discover that the amount was N499.90 and to his dismay it had been credited to his naira account with GTB rather than his domiciliary account.

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Expressing his frustration, Oluka stated, “It was an error, but I feel ripped off. I’ve tried all possible means to fix this error, but all to no avail. I started by contacting my account manager, who couldn’t help. Then she gave me some email addresses I could contact, but they didn’t fix it either.”

Oluka claimed that, despite his numerous attempts to rectify the situation, his appeals to GT Bank’s customer support through emails and calls had been ignored and the tickets were prematurely closed as “resolved”.

“I tried to overlook it but I thought about how sad the situation was, knowing that some people were most likely in charge of embezzling such funds. I’d like to seek justice as regards this matter,” he emphasised.

FIJ reached out to GTB for comments regarding the matter via email. However, at press time, there had been no response from the bank.