A Nasarawa State resident has recounted how the N246,500 he deposited in his Polaris Bank account is yet to reflect after two months.

The Nasarawa resident, who does not want to be named, told FIJ that he deposited N74,000 from a MoniePoint Point of Sale (PoS) terminal into his Polaris Bank account on July 31, 2023.

He said he transferred another N172,500 from his Guaranty Trust Bank (GTB) account to the same Polaris account number on August 1, 2023.

Despite the two initiating banks confirming the success of the transactions, the customer’s Polaris Bank account has not been credited since then. When the Polaris Bank customer reached out to his bank to know what was responsible, the bank told him the fund had not been received at their end.

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“I made a fund transfer to my other account domiciled with Polaris Bank, but I have not received it,” he told FIJ.

“Efforts to resolve it with the bank has proved abortive, even when the sender banks confirmed that the transactions were successful.

“It’s two months plus now, yet no hope the transaction can be resolved. I went as far as reporting to the Central Bank of Nigeria (CBN), but nothing has been done.”

The Nasarawa resident wrote a letter to the CBN on August 30, and even though it was acknowledged by the apex bank, his N246,500 is still missing.

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When FIJ contacted Polaris Bank on Friday, Abisola, a customer care representative, said the customer would have to reach out to the bank again.

“Kindly be informed that the customer will be required to reach out to us via his email address providing his account number and other details about the transactions to enable us assist him further,” Abisola said.