A Lagos-based lawyer has shared how the N300,771 his elder brother sent to his Access Bank account via Remitly has been hanging since June 6.

The lawyer, who does not want to be named, told FIJ that his US-based brother sent the money to him earlier this month with the hope that it would be remitted immediately.

“My brother sent the equivalent of N300,777 directly to my Access Bank account, and I was waiting for the payment. When I did not get it the next day, I told him,” said the lawyer.

FIJ learned that despite numerous efforts, ranging from providing bank statements to visiting the bank and reaching out to its customer support team via phone calls, the money remains missing.

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The lawyer said that apart from checking his account to confirm the payment, he also went to an Access Bank branch in FESTAC, where he was told that nothing could be done.

“The bank said we would have to involve the originating source of the funds, which is Remitly. I called my brother. We’ve been on it since then, and up till now, we have not seen anything. And they did not reverse the money,” the lawyer said.

When FIJ spoke with the elder brother, he revealed that he had contacted both Remitly and Access Bank on multiple occasions.

“Each time, they would say something reassuring, such as ‘We are working on it, we are going to resolve this’, etc. At one point, Remitly told me to send them my brother’s bank statement, which I did. At another point, they claimed that Access Bank had sent them proof of delivery.”

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While responding to FIJ’s inquiry, Access Bank said its team was working on resolving the complaint.

On its part, Remitly said that for security reasons, it could not provide information directly to a person who is not associated with an account. The agent, identified as Gerald, who chatted with our reporter, recommended that the person in charge of the account reach out.

When FIJ noted that the Remitly user had been in contact with them, Gerald said, “We would be happy to verify all the information regarding the transaction and what happened to the funds. However, we do not have access to the account or the transaction because you are not the person in charge of the account.”