Olamide Francis, a London-based freelance journalist, has narrated how Air Peace airline refused to refund his ticket fare after he cancelled a Lagos to Abuja trip in February.
Francis told FIJ that on February 23, he initially purchased two tickets for a Lagos to Abuja trip that was scheduled for February 27.
“The tickets I initially booked were for me and my wife. But, days before the scheduled February 27 trip, I rescheduled my wife’s trip to March 23 and cancelled mine,” he said.
“Both tickets cost a combined N101,499. So, I was expecting at least a N50,000 refund from the airline.”
When he notified the airline of his decision to cancel and get a refund, Air Peace told him via mail, that he would have to forfeit 15 per cent of the fare and get what is left of it.
Francis said he agreed to the condition.
“They told me the refund takes four weeks. I waited and saw nothing,” Francis said.
“When I called their customer care desk, they changed their words and said a refund would take between four to eight weeks. I was shocked.
“Between four weeks and now, I have been sending emails to Air Peace to no avail. I have also reached out to them on various social media platforms, and they directed me to the same email that has been deceiving me [sic].
READ ALSO: After FIJ’s Story, Green Africa Refunds Customer for Cancelled Flight
“Through that email, they have told me twice or so that the money has been approved. It has been more than two weeks after they fed me with that lie. I haven’t seen anything.”
At the time, Francis miscalculated 15 per cent to be N15,000, and requested N35,000 refund. However, after the refund was re-calculated, the actual deduction should be N7,500.
This means Francis is entitled to a N42,500 refund.
FIJ reached out to Air Peace via email, to inquire about why it had not refunded the passenger, but no response had been received at press time.
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