Published 30th Jul, 2023

By Tola Owoyele

Kunle James (not real name), a Lagos State resident, has narrated how Young Shall Grow Motors failed to deliver an important Owerri-bound package to a recipient despite giving him an assurance that there won’t be any service failure.

A distraught James told FIJ that the incident happened on Saturday.

“I visited Young Shall Grow Motors park at Jibowu, Lagos, on Saturday, because I needed them to help me deliver an important package to my boss in Owerri,” said James.

Young Shall Grow Motors staff, Elizabeth Onukak — Elizabeth Onukak

“My boss needed to make use of the package for an event on Sunday afternoon and this means that, apart from it being important, it also needed to be delivered urgently.”

James told FIJ that Elizabeth Onukak, a staff member of the transportation outfit, attended to him.

“After charging me N3,000 for the package delivery, Elizabeth Onukak assured me that the package would be transported by a bus that would leave Lagos for Owerri by night, and that by morning my boss would take delivery of it,” said James.

“I asked her up to three times whether she was sure of the delivery time and she assured me that there would be no service failure. After that, my boss called me, the phone was on speaker mode, and explicitly said that if the package would not be delivered by noon on Sunday, Young Shall Grow should not bother, as he would be leaving Owerri on Sunday evening. Elizabeth still assured me he would get it.”

When James’ boss got to Young Shall Grow’s Owerri office on Sunday aftermoon, however, the package had not been delivered as promised by Onukak.

“After my boss discovered that the package had not been delivered, he called a certain Mark, the transport company’s Owerri store keeper. Originally, he was supposed to take delivery of the package and hand it over to my boss once it gets to Owerri,” said James.

“Shockingly, Mark rudely told my boss that he does not work on Sundays. He also added that he had not received any package from Lagos. With this, he ended the call.

“My boss gave them the benefit of the doubt and went to their office in Owerri. During the close to two hours he spent there, he was tossed from one office to another. He spoke to four different Young Shall Grow staff and then the manager; not a single one of them offered one word of apology. My boss and three others in their office each rang Elizabeth multiple times; she did not answer any one of them.

“In the end, Young Shall Grow’s service failure has prevented my boss from being able to use the package for the programme he went for. Despite the assurance Onukak gave me, the package was not delivered. As we speak, we do not know whether the package even left Lagos for Owerri on Saturday night as promised.”

FIJ made several phone calls to Onukak for comments on the matter on Sunday morning, but they were not answered. A text message that was sent to her had also not been responded to at press time.

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