Published 24th Apr, 2023

By Abimbola Abatta

Lola Ojo (not real name), the Lagos State-based banker whose N75,448 was debited for an unsuccessful Jumia order, has received a refund from the online shopping platform.

While trying to place an order on Jumia in March, the banker had been debited without receiving value.

“Thank you for the help. I got the refund on Saturday night,” a delighted Ojo said while expressing her gratitude to FIJ.

On April 19, FIJ had reported how Ojo got debited for the sum although her order turned out to be unsuccessful on the platform.

After she was debited, the banker had been unable to proceed to Jumia’s checkout portal, making it difficult for her to claim her order from the online shopping platform.

On its part, Jumia did not also render the assistance the customer needed to get recoup her money.

“I have sent several emails to them. I even chatted with their live chats but got no response from them,” she had said at the time. “Since March 22, nothing has come out of their several promises.”

Jumia eventually refunded her two days after FIJ’s publication on the matter.

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