Jumia, an e-commerce company, has refunded N100,000 belonging to Femi Olabisi, an administrative head in Lagos, following a failed transaction that took the firm three months to resolve.

This development came on Tuesday – seven days after FIJ intervened in the issue via a report published on January 3.

Olabisi told FIJ he was happy that the back and forth between him and Jumia, which lasted 110 days, had ended.

READ MORE: 3 Months After Failed Transaction, Jumia Has Not Refunded Customer’s N100,000

“I want to thank FIJ for its invaluable help in getting Jumia to refund my N100,000 after 110 days of stressful back and forth,” he said.

“FIJ’s report was a key factor in compelling Jumia to refund my money. Thank you, FIJ, for your selfless efforts.”

Earlier, Olabisi told FIJ that he attempted to buy power units on September 22, 2022, but the transaction was unsuccessful.

According to Olabisi, all his efforts to get the e-commerce giant to return his money yielded no positive result.

READ ALSO: After FIJ’s Story, Jumia Refunds Customer’s N114,000 Held for 4 Months

After asking him to be patient, Jumia called to inform him on October 3 that they had refunded his bank account, but Olabisi said it was empty when he checked it.

“Later on, Jumia called to tell me they had refunded me since December 19, but when I asked them for proof of payment, they went silent,” he said.

However, following FIJ’s intervention in the matter, the e-commerce firm soon reversed Olabisi’s N100,000.