Mobile money wallet Opay has resolved a complaint made by Obi Ochui, an Ogun State-based point of sale (POS) agent, who was unable to access his wallet for weeks.

This came nine days after FIJ reported how he had been unable to access his N62,653 after a restriction was placed on his account by the fintech company.

“I want to appreciate you and the FIJ team for all the efforts regarding my account issue with Opay. I am happy to inform you that Opay has lifted the restriction on my account today. Thank you guys and God bless you all,” an elated Ochui said on Thursday afternoon.

On April 12, FIJ had reported that the restriction was placed on the account by an unfounded charge that he was into cryptocurrency.

READ MORE: Over Crypto Trading Allegation, Opay Cuts Customer’s Access to His Savings 

Ochui told FIJ he received a message from Opay on January 30 informing him that his account had been temporarily disabled owing to a security concern.

He said that Opay’s internal control team instructed him to send an email describing his duties and he did, but did not get a response.

He went on to say that he wrote several emails to Opay clarifying that he had never traded in cryptocurrencies and providing proof of his status as an agent for Moniepoint PoS, but the fintech business didn’t reply.

When FIJ took up the matter, Femi Hanson, the spokesperson for OPay, said Ochui would be contacted to resolve the issue.

In response to comments on the story, FIJ contacted Hanson on Friday to ask if Opay users could trade cryptocurrencies using their digital accounts, to which he responded: “Opay does not forbid users from trading cryptocurrencies, but it does ban accounts that could have been flagged for suspicious activity by partners or law enforcement agencies.”