Ahmed Oladipupo, a Kwara State University graduate, has accused Jumia, an e-commerce company, of subjecting him to degrading treatment after false accusations of stealing.

Oladipupo told FIJ that he went to the Jumia office at Adeniyi Jones in Ikeja, Lagos, on June 3 to make a complaint about a generator set he ordered but had not been delivered to him.

He stated that when he got to the Jumia office area, he was not too sure of the exact location of the office until a dispatch rider in a Jumia uniform took him there.

Oladipupo said he told the staff he met in the office that despite paying for a generator of N120,000 on May 24, he was yet to get it.

“But unknown to me, the dispatch rider that led me to the office stole a phone. Their CCTV captured the rider stealing the phone. I expected that they would rectify the problem by the following day as they promised, but I still did not receive my order,” he said.

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“So I went back to the office on June 6. Immediately I got there, some Jumia staff seized my phone and locked me up in the building. But before they could seize all I had on me, I called my mother on my second phone to inform her of what was happening.”

He stated that his mother came in shortly to look for him, but some Jumia officials said he was not there.

“When my mother got to the office, they insisted that I was not there, so she created a scene. When they realised that the issue was getting out of hand, a security guard whispered to my mother that I was there,” he said.

“While this was going on, they recorded me half-naked, telling me to claim that I stole the phone. They also asked me to apologise to Jumia and the General Manager of Jumia at the Adeniyi Jones office.”

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Oladipupo said that the dispatch rider who led him in was in a Jumia uniform, but Jumia still asked him to produce the rider. He said Jumia even called the driver his friend.

Oladipupo said Jumia handed him over to the police, but the officer whom they handed him to said there was no case.

He said the general manager of the Adeniyi Jones office handed him over to another police officer who locked him up until he bailed himself out with N100,000.

“They treated me like this because of a N20,000 phone. I am traumatised and I want justice,” he said. “Now, they are refusing to release the CCTV footage. They do not want to take responsibility for their damaging attitude and pure injustice.”

When FIJ called Jumia but it did not connect. A mail sent to them had not been responded to at press time.