Rachael Olaleye, a nurse based in Osun State, has narrated how N95,000 went missing from her account after her debit card got stuck in a Guaranty Trust Bank (GTB) ATM at Uniosun Teaching Hospital.

Rachael said she initiated a transaction with her debit card around 8:30 pm on April 26, but due to poor network, her card was stuck and she couldn’t complete the transaction.

Olaleye left the premises as it was late in the evening, but she informed one of the security personnel about the development and he asked her to return the next day to reclaim her debit card as some of the bank officials would be around to load the ATM.

READ ALSO: Customer’s N16,500 Still Held by GTBank a Month After Failed Transactions

“The following morning, April 27, I went back to the same place and I met a GTBank official whom I would later know as Mr. Matthew,” she told FIJ.

“I explained my plight, but he told me he couldn’t give me the card because he was with his superior and that I would have to visit the banking hall to get my card.

“I told him there was no way I would be able to visit the banking hall because I close from work almost the same time the bank closes. Then he suggested that he would either bring the card himself or give it to the security personnel I spoke with.

“On April 28, I called the security personnel to inquire if Mr. Matthew had given him my debit card, he said he hasn’t because Mr. Matthew insisted that he won’t release it in absentia. I didn’t protest because it was a seemingly wise decision.”

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“Unfortunately, my salary was paid into the account that same day. Prior to this, I had transferred all I had in the GTB account to a different account after the card got stuck.

“I only sent N5,000 to someone from my salary. Minutes after the initial transaction I initiated, I got a debit alert that N51,000 had been deducted from my account, followed by N20,000, another N20,000, and a N1,800 withdrawal.

She told FIJ that the next day, April 29, she went to the headquarters of the bank in Osun to file an official complaint, only to be told that her card had not been removed from the machine and it could not be found.

“I requested that they block my account and also for video footage, which they only provided after two weeks. Even the footage they provided wasn’t clear enough. I could only make out the image of someone with dreads.

FIJ contacted GTBank’s spokesperson Cornelius Onuoha, but he was yet to make comments as of press time.