Jerry Adeyemi (not real name), an Ibadan-based Agriculturist, has narrated how a total of N16,500 was debited from his GTBank account in April after failed transactions.

Adeyemi told FIJ he initially attempted to transfer N10,000 to a hospital because his wife was sick and needed to be admitted. Although he was debited, the hospital did not receive the money.

“After the initial debit alert, I tried repeating the transaction, but the GTBank app was not working that morning. My wife had to be admitted in the hospital based on recognition,” he told FIJ.

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“The following day, April 25, I went to a restaurant called Kilimanjaro around Bodija in Ibadan. I had another declined transaction of N6500 on my GTB account. I had to repeat the transaction to be free,” he said.

Adeyemi told FIJ that after he was debited N6,500 for a failed transaction, he visited a GTBank branch to lodge complaints, and he received a text message saying his money would be reversed within three days.

“After the money failed to be reversed, I called GTB connect several times, but all I got were apologies without actions,” he said.

Again, I returned to the bank on May 9 to lodge fresh complaints at the customer care unit, and I was told I would get my money by May 12. Now, it’s over a month and all GT bank does is apologise and seek more time.

READ ALSO: 7 Months After Failed Transaction, GT Bank Yet to Reverse Customer’s N33,000

“This has caused my family and I great economical and non-economical damages I can’t start to explain.”

FIJ sent a message to Cornelius Onuoha, one of GTBank’s spokespersons, but he was yet to make comments as of press time.