Anjolaoluwa Jacob, a student at the Federal University of Oye, Ekiti State, has accused the United Bank for Africa (UBA) of failing to protect her account despite heeding its instructions on account protection.

Jacob told FIJ that N5,000 was debited from her account in the last week of May after she attempted a withdrawal from a point of sale (POS) operator but did not get the money.

She said she went to a UBA branch close to Abule-Egba in Lagos the following day to complain and a staffer at the bank told her what she needed to do to protect her account.

READ ALSO: Despite Receiving Quick Notice, UBA Fails to Stop Fraudster From ‘Stealing’ Customer’s N1.6m

“The staffer told me to request a new ATM card if I wanted my account to be safe, which I did,” she told FIJ. “But some days later, I discovered someone compromised my account, despite following their instructions.”

Jacob said her brother sent her N10,000 on June 1, but she never got a notification.

She stated that she went to a UBA branch in Ogba, Lagos, to know why she was yet to receive the money, only for the bank to inform her she had no money in the account as someone else had access to it.

READ ALSO: How UBA’s Monday Ilemona Duped Five Customers of N15m Right Inside the Bank’s Premises

“I was shocked because I never received a credit alert or debit alert, so how did someone else take my money? I did not get a one-time password, but UBA is claiming that someone else took my money,” she said.

She said the staffer at the bank told her that someone had transferred her money to another account via online banking.

“I’ve used a feature phone since my smartphone got damaged in February. How then did this happen?” She asked.

“I did all they asked me to do about protecting my account, yet it was not enough. Aren’t I supposed to trust my bank? Now, all they are saying is ‘sorry’. They are even saying they cannot refund my money.”

 FIJ contacted UBA via one of its official email addresses, but they had not responded at press time.