Precious Akinlana (not real name), a Lagos-based administrator, has detailed how Kentucky Fried Chicken (KFC), a fast food restaurant, failed to issue her a cash refund after a failed N30,500 transaction.

Speaking with FIJ, Akinlana stated that she was out with her family for a mini-reception when her GTBank debit card failed.

“On February 23, I was out for a mini-reception with my family at a KFC restaurant in Jara Mall, Ikeja,” she told FIJ.

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“When it was time to pay, I used my GTBank debit card for the transaction, which turned out to be unsuccessful. The money left my account, but the transaction was declined.

“My brother-in-law had to step in with a card from another bank to save us from embarrassment.”

Adelana said after the incident, she sent an email to her account officer and also visited the restaurant with her statement of account but KFC kept making false promises.

“The cashier at the restaurant asked me to visit my bank for a reversal. I sent an email to my account officer and also visited one of my bank’s branch, where I printed my statement of account,” she said.

“My statement of account showed that the money was paid into KFC’s FCMB account. I was given some printouts to take to KFC for my cashback, which I did. All they said was that they would get back to me.

“I also contacted FCMB, and I was told an email stating that the restaurant should issue my cashback had been sent to them, but I have got no response from them.

“I have also formally complained to the manager of the KFC branch where we had the reception, but she only kept assuring me that I would get my refund, even though it’s been over two months.”

When FIJ spoke with Folashade, manager of KFC in Jara Mall, on April 11, she simply stated that the restaurant was working on the transaction.

“We are working on issuing her cashback,” she told FIJ.

When FIJ further asked the specific time Adelana should expect a refund, she said that could only be determined by the restaurant’s head office.

“We can’t refund her from the restaurant. The refund can only come from the head office. We have sent an email to them, and they said they are working on it.”