On January 3, Obiageli Veronica Orji, an officer of the Federal Road Safety Corps (FRSC), received an unauthorised debit of N24,000 from Ecobank.

Orji said she reported the transaction to the bank the following day, and while she was yet to receive a response from the bank, she received more debits in February on her other Ecobank account, totalling N324,000.

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She said the alerts did not come via text as usual, but through email, and it was only after a customer came to buy goods from her the following day and transferred money to her account that she noticed that her account was not balanced.

“I was fortunate to stop them further by God’s grace. I blocked my card and lodged a complaint to the bank the following day just to be told that I compromised my card. All efforts to recover the money has proved abortive,” she told FIJ.

Orji said she is a civil servant saving money in preparation for her retirement and Ecobank had yet to provide any support for her to recover her money.

FIJ contacted Ecobank through mail for comments but received an automated response stating that a representative would contact us within 48 hours. A customer service representative who was telephoned also informed FIJ that they would communicate to us via mail. On Twitter, the bank asked our source to contact them or that we send them an email.