Tobi Oguntola, an Ibadan-based freelance writer, has detailed how Kuda Bank, a microfinance bank, failed to resolve a N29,000 erroneous deduction.

Oguntola told FIJ that the error occurred in his attempt to pay for a service at Hard Rock Cafe in Ibadan in April.

“I made a card payment at Hard Rock Cafe on April 4, but it was declined despite a deduction,” he told FIJ.

READ ALSO: N500,000 Vanished From UNILORIN Student’s Kuda Account. He Almost Dropped Out

“I reached out to Kuda the following day to formally complain, but they assured me I would get a refund within 24 hours. They also said I should contact them if I didn’t get it.

“This made me confident, but then I didn’t receive a response or reversal from them even when I reached out after the timeline.”

The freelancer said even though Kuda did not deny the failed transaction, they failed to initiate a refund.

“When Kuda Bank failed to issue the refund, I called them, and the customer representative agent who attended to me said she had logged it and I would get a reversal within five days,” he said.

“When the time frame also elapsed, I reached out again, but they kept saying they were working on it.

“It’s well over a month, and I haven’t heard anything from Kuda.”

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When FIJ reached out to the microfinance bank via email and Twitter on Tuesday afternoon, our reporter got an automated email response and no reply on Twitter.