Ayodeji Obajuluwa, a Lagos State-based data analyst, has recounted how Kuda, a fintech company, has been denying possession of a N24,951 sum that was debited from his account.

Speaking with FIJ, Obajuluwa said the sum was debited from his account after he initiated a web transaction with his Kuda virtual card on March 15.

“On that particular day, I made a web payment with the virtual card and afterwards, received a message that the transaction had failed,” Obajuluwa said.

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“I immediately logged into my Kuda application and noticed that N24,951 had been debited from my account.”

Obajuluwa said he later called Palmcredit, the beneficiary of the transaction, and Paystack, the payment channel, to confirm if the transaction was successful.

“The next day, I called Palmcredit to ask if they received the money. They took my details and verified that the money didn’t get to them. They also asked me to contact my bank for a refund,” said Obajuluwa.

“Secondly, I validated the transaction with Paystack and just like Palmcredit, they also confirmed to me that the money did not get to them. They even sent me a proof showing that the transaction had failed.

“I then notified Kuda of the failed transaction hoping my money would be reversed. To my surprise, however, Kuda responded, insisting that the transaction was successful.

“At this point, I sent them the proof I had received from Paystack showing that the transaction had failed.

“Their response then became epileptic and their disposition towards the dispute forced me to wait for several days before getting feedbacks from them.

“At a point, they told me they were working on the matter and would need five working days to resolve it. At another time, they simply told me that they would get back to me. Unfortunately, that was the last time I heard from them.

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“I don’t expect it to be this difficult to get a reversal from a banking platform. I have been tagging them daily on Twitter but they just won’t respond to my messages.”

When FIJ reached out to Kuda Bank via Twitter on April 17, the institution said it would only deal with the affected customer directly on the matter.

“Please ask the customer to reach out to us by himself so we can follow up on this,” the bank responded.

Till date, a reversal has not been made to Obajuluwa.