Tolulope Soremi, a Lagos-based entrepreneur, has narrated how N570,000 was debited from his First Bank account without his consent.

Speaking with FIJ, Soremi said the first incident happened in May, when an unknown person withdrew N20,000 from his account without his consent. He stated that when the transaction happened, his debit card was not in use and was safely kept.

READ ALSO: Hours After Unsuccessful Withdrawal Attempt, First Bank Customer Loses N105,000 Kept in His Account

“It started on May 24, when N20, 000 left my account without my consent,” he told FIJ.

“I went to a branch of the bank in Matori, Lagos, the following day to complain and they gave me a form to fill. They also ordered that the card should be blocked so they could conduct their investigations.”

He said that in September, the act was repeated, as N550,000 was again withdrawn without his authorisation.

“Four months after the first unauthorised withdrawal, on September 15, I was with my phone when I suddenly received debit alerts,” he said.

“My account was debited with N200,000, N200,000 and N150,000. The sum was all transferred to an unknown person.

“When I saw this, I tried to block the debit card and then went to the bank to complain the following Monday.

READ ALSO: Customer Who Attempted to Buy Airtime on First Bank App Gets Only Debits

“At the bank, they said they would do their investigation. They also said I should report at the police station, which I did.

“Later, I returned to the bank, and they told me that my money was transferred to a Monie Point PoS account.

“I then requested the location and details of the PoS, but they said I wouldn’t be able to get it unless I got a court order.

“This made me go to the Ikeja Magistrate Court to get it, but I haven’t heard from them since I submitted it to them.

“The money stolen from my account was hard-earned. First Bank should help me recover my money.”

When FIJ sent a mail to First Bank’s customer complaint service, Temitope Ogunrinde, the customer representative agent who responded, asked that the customer contact the bank.

“We acknowledge receipt of your complaint and do empathize with you on the issue raised,” the agent wrote.”Due to the sensitivity of your request, we would be unable to assist you via this medium.

“Kindly advise the sender to contact us, as you are a third party to the account.”