Ojekunle Oyeteju, an Oyo State-based POS operator, has cried out for help over his N300,000 hanging between First Bank and Ecobank.

The POS operator told FIJ that Ecobank’s failure to credit him with the money had been affecting his business negatively.

According to Oyeteju, a First Bank customer transferred the money to his Ecobank account on November 10, but he neither received a credit alert from his bank nor did his account statement reflect the amount.

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The POS operator said his email and Twitter interactions with First bank’s customer service revealed that the transaction was successful.

“One of my customers sent the money to me in exchange for cash. I gave him N300,000 cash on receiving a receipt of the transaction made in hope that it was a network glitch and that the credit alert would be received later,” he said.

“However, I didn’t receive any alert and even my statement of account wasn’t reflecting anything. Also, the sender’s statement of account wasn’t reflecting the reversal of the fund.

“First bank kept on saying that the money had been sent. They even said it to a point that they could not make the refund of money that was successfully transferred.”

When he had not received a credit alert the following day, he messaged Ecobank via its Twitter page to complain about the incident, and the bank promised to investigate.

“I have been sending several messages to them since then. I even went to the Ecobank branch in Iseyin two times, yet nothing positive has been done about it,” he said.

“When I took the session ID that First bank gave me to the lady at Ecobank desk, she said it was an unimpacted ID session. She said they were going to attach my statement of account with the session ID.

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“If a person has not initiated a transfer, they are supposed to tell me that the person did not make any transfer. But they never said the First bank customer did not initiate the transfer. As they claim to be investigating it, that means the person actually sent it.”

When FIJ contacted Ecobank on Twitter for comments on the issue, the bank wrote, “Please note that you are a third party to this account and as such no information will be given to you as regards the details of this account. Kindly advise the account owner to engage us. Thank you.”

Meanwhile, the Central Bank of Nigeria (CBN)’s new mandates banks to resolve disputed and failed PoS or Web transactions within five days.