Olabisi Akanni, a Lagos-based entrepreneur, has narrated to FIJ how the United Bank for Africa (UBA) denied responsibility after the bank deducted money from her account into the wrong one.

Akanni told FIJ that N97,200 was deducted from her account and sent to a CashConnect account instead of a PalmPay account.

She stated that she had received double credit alerts after she asked one of her staff to credit her UBA account.

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“On February 4, 2022, I asked one of my staff to send money into my UBA account via PoS. I received credit alerts from the transaction but I didn’t know it was double,” Akanni told FIJ.

“I only noticed it was a double alert a few days after it happened. I then went to the UBA branch at Lekki-Epe expressway, Igbo Efon, Lagos, on February 11, 2022, to authorise a debit of the money to the right owner, Sekinat Agoro.

“The money was debited from my account and I assumed the beneficiary had received it.”

The entrepreneur said she was surprised to learn that Agoro had not received the money and she kept making correspondence with UBA even when she was outside the country to ensure the money got to the right channel.

However, she said fast forward to one year and six months later, the beneficiary was yet to receive the amount and she went back to the bank to complain only to discover that the transaction was made to the wrong bank.

“On Monday, I returned to another branch of the bank in Allen, Lagos, to complain and they insisted that the transaction was successful,” she said.

“I demanded to know the account number the money was debited into. There, I observed that they had sent the money into a CashConnect account rather than the PalmPay I had requested.

“UBA then said that they sent the money to CashConnect because Agoro’s PalmPay account was linked to it, which is a lie!

“Meanwhile, PalmPay had also conducted their independent investigation which revealed that they didn’t receive the money and also that they had nothing to do with CashConnect.”

Akanni said that UBA has refused to take responsibility for the missing N97,200 belonging to Agoro, who is an old woman and is struggling to make ends meet.

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“The old woman is just struggling to fend for herself and it’s a lot of money for her. I even had to pay her N50,000 from my own purse with hopes that UBA would refund and I would get my money back.”

When FIJ contacted UBA on Tuesday, the bank asked that our reporter provide additional information about the customer. Banks normally prohibit parties other than their customers from providing customers’ banking details.

Also, Akanni confirmed to FIJ that she received a call from the financial institution yesterday but a refund was yet to be made at press time.