When Stephanie Akana arrived in Canada from Nigeria on January 12, she did not know she would be stranded and unable to access her money with her Zenith Bank dollar card, as she had been told she could use it anywhere in the world.

Stephanie called her mother, Evelyn Akana, and she went to a Zenith Bank in Isolo, Lagos, on January 18 to send CAN$1000 to her daughter through Lolu Adebayo (not real name), a family friend.

Evelyn told FIJ that Adebayo didn’t receive the money and this prompted her to visit the headquarters of the bank in Ajose Adeogun, Victoria Island, Lagos, to send another CAN $1000 to Stephanie.

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“Days later, Adebayo and Stephanie said they hadn’t received the money. I told them to keep it, hoping that it would come as the first CAN $1000 was for my daughter’s rent,” said Evelyn.

The entrepreneur said when after several weeks her daughter and Adebayo didn’t receive the money, she returned to the bank to complain and was told there was an error in the way the transaction was channeled.

“When I went to complain about the transaction, I learned that Zenith Bank had handled the transaction wrongly. I got to understand that Zenith Bank sent the money both times to Bank of America rather than Toronto-Dominion Bank (TD), which is Adebayo’s bank,” said Evelyn.

“Zenith Bank had made Bank of America the beneficiary bank, which received the money while TD Bank was made the intermediary bank. They said the Bank of America would cancel the transaction and return the money to my account, but I don’t know how long that will take since it is over five months already.”

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When FIJ reached out to Zenith Bank via email, the feedback was that the complaint had been “channelled appropriately”.

However, Evelyn confirmed to FIJ on Thursday that she had received $612 out of the money.