Three months after Ruth Obama (not real name), an Edo-based Zenith Bank customer, was debited N15,000 for a transfer she made to a First Bank account, the recipient has not received it.

To aggravate the issue, the two banks cannot account for the money.

Speaking with FIJ last month, Obama said she sent the money on February 28 for some items she bought from the First Bank customer.

She said she had always transacted with the trader without a hitch until that day in February when the woman’s account was not credited.

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According to Obama, there was a lot of back-and-forth between the two banks and both denied the whereabouts of the disputed N15,000.

When she lodged a complaint at her bank, the bank said it was successful and urged her to go to First Bank with the session ID for the transfer.

Obama and the intended recipient took the session ID to a branch of First Bank in Benin.

“First Bank initially confirmed that they got the money but were not able to credit her account. They said they would work on it,” said Obama.

However, First Bank later denied getting the value for the money as the bank claimed it was an unsuccessful transaction.

“The bank said the money was no longer with them and said it was now with Zenith Bank. I reached out to Zenith Bank by calling my account officer, but I was told the money was not with them.”

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Obama is unhappy because all her efforts have not yielded positive results three months after.

“Nobody is agreeing to tell me where the money is. We have called and sent emails several times. We have been to the bank several times too, but they are not taking responsibility. And it’s really tiring,” added Obama.

FIJ reached out to both banks on May 18 for comments on the disputed transfer.

Ayoola Kusimo, Zenith Bank’s public relations officer, said he would escalate the issue to the appropriate team and get back to FIJ. He has, however, not provided feedback since then.

On the other hand, First Bank asked FIJ to tell the concerned customer to contact the bank for assistance.