Ola Moses, a Lagos-based music promoter, has accused First City Monument Bank (FCMB) and Jumia Nigeria of withholding his N67,000 for over two months.

Moses told FIJ that he placed an order for a pair of clothing needed for a music video on March 3 but it failed.

“While placing the order on Jumia, I used my FCMB master debit card for payment. I received a notification for a failed transaction,” he said.

“I did not receive an SMS debit alert, but while going through my email, I saw a notification. I waited, hoping it was a network error, but for over two weeks, the money was not reversed.”

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Moses told FIJ that he contacted FCMB regarding the failed transaction and they sent him proof that the money was with Jumia Nigeria.

“After receiving the proof from FCMB, I contacted Jumia and they asked for my order number, which I sent to them. Every information they requested, I made sure that I presented to them, yet my money was not reversed.”

Moses told FIJ that after several days without a feedback, he reached out to them via a call and was assured that the complaint would be looked into and the debit reversed.

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“The lady from Jumia told me she would escalate this complaint to the account department for necessary steps. She assured me that my money would be sent to me soon,” he said.

Moses told FIJ he had not received any reversal yet.

FIJ made several phone calls to Jumia Nigeria and FCMB but they were not available. Text messages sent to them had also not been responded to at press time.