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Azman Aircraft

08.03.2023 Featured UBA, Azman Air Trade Blames After Debiting Customer N60,759 Twice for One-Way Ticket

Published 8th Mar, 2023

By Opeyemi Lawal

Joseph Michael, an Abuja-based civil servant, has narrated how Azman Air and the United Bank for Africa (UBA) debited his account N60,759 twice for a one-way ticket.

Michael told FIJ he booked a flight with the airline in November.

“On November 19, I booked a flight from Abuja to Gombe with Azman Air,” he said.

READ ALSO: Passenger Misses Flight Over ‘Poor Customer Service’ at Azman Air

“I was issued one ticket but got two debits, which I blamed on the poor network.

A screenshot of Michael's air ticket from Azman Air
A screenshot of Michael’s air ticket from Azman Air

Michael said he contacted the airline for a refund but was directed to the UBA, which they claimed was in possession of the money.

Air ticket from Azman air
Air ticket from Azman air

“I reached out to Azman Air for a refund but was told to complain at my bank,” he said.

“When I visited my bank, they said the second debit got to them but was rejected.

Response from Azman Air
Response from Azman Air

“I have been sending emails to both firms but they keep tossing me here and there.

“It is becoming tiring and I just want my refund.”

READ ALSO: Azman Airline Delays House of Reps Members on Official Assignment for 13 Hours

While Azman Air was yet to give a response to or acknowledge the email from FIJ, the UBA acknowledged receipt of the email but was also yet to give a response at press time.

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Published 8th Mar, 2023

By Opeyemi Lawal

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