Dana Air

06.05.2023 Featured After FIJ’s Story, Dana Air Refunds Corps Member’s ₦40,000 Flight Fee

Published 6th May, 2023

By Sodeeq Atanda

Dana Air, a locally owned commercial airline in Nigeria, has refunded Ngozi Okoro’s ₦40,000.

This followed FIJ’s report detailing how the airline cancelled its trips twice and failed to refund Okoro’s money.

Okoro, a serving member of the National Youth Service Corps (NYSC), reached out to FIJ via WhatsApp on Friday to convey the news of the refund.

READ ALSO: Dana Air Cancelled Corps Member’s Flight But Kept Her N40,000

She said, “Good evening, sir. I just got my refund. Thank you so much for your assistance.”

SMS alert showing refund from Dana Air

FIJ’s report of May 3 was informed by the corps member’s narration that she booked a flight ticket with the airline on February 11 and it was later cancelled by the company before February 28, the departure date, for operational reasons.

She was prompted to reschedule the trip to March 1, but to her dismay, the company cancelled the trip.

She could not be patient any longer, as she had an appointment to keep in Lagos State and had to travel by road, a route she never intended to travel on.

The cancellations by the company meant she was eligible for a refund. She then applied for it, but it was not processed as timely as she had expected.

“They cancelled the flight again. I never expected two disappointments at a stretch. With this development, I asked for a refund by submitting all the relevant details they required of me,” the passenger told this newspaper.

READ ALSO: After FIJ’s Story, Dana Airline Refunds Civil Servant’s N144,000

Goodness, a call centre agent with the airline, told FIJ before the publication that the company had received her request and the relevant unit was attending to it, promising that “the passenger would get her money soon”.

Published 6th May, 2023

By Sodeeq Atanda


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