Frank Ohiri, a resident of Lagos State, has accused GIG Mobility (GIGM), a transportation company, of subjecting his wife to ill-treatment during a trip he booked at the organisation.

GIGM, formerly known as God is Good Motors, allows customers to book bus tickets, hire vehicles and opt for pickup service online.

Ohiri told FIJ that on November 5, 2022, he booked two online tickets for his wife’s one-way trip from the company’s Port Harcourt terminal to Lagos State.

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He said the second ticket was to make room for his wife’s extra luggage when she would be travelling the following day — November 6.

“When she checked in on the day of the trip, the company loaded her bags and left out her two coolers. They informed her that they don’t carry coolers unless through a waybill.

“I was contacted to talk to the manager, and he insisted that it must go through another means. I agreed and asked if the extra ticket could be used for that, but he said no. After the call, I started making plans on how to secure the cooler and move it to Lagos.”

However, to the husband’s surprise, the terminal’s manager ordered his ‘boys’ and the driver to remove his wife’s bags from the second seat that had cost him an extra ticket.

To make the situation worse, the company abandoned all the bags at the Port Harcourt terminal despite assuring that the bags would arrive Lagos at a later date.

“We used to stay in Port Harcourt until I relocated to Lagos State last year while my family joined me this year. The items in those bags include the children’s clothes and the food items my wife bought. On the order of the manager, the bags were left on the ground. She only travelled with her handbag.

“On her way to Lagos, she received an SMS that her second ticket meant for her bags was now rescheduled to November 8. On that day, we waited for a call to know when to pick the bags in Lagos, but we have heard nothing from them till today.

“Later, the company kept calling her to come and collect the bags they had removed in Port Harcourt. How is that possible? I sent several mails to GIGM, but I did not receive any good response. In fact, they stopped responding to my mails.”

Following the incident, Ohiri wants the company to refund the second ticket and compensate him for the spoilt food items.

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“What I don’t understand is why the manager removed her bags from the seat, replaced the seat with another passenger and ordered the driver to leave for Lagos State without her belongings. Till now, no refund or an apology regarding the incident.

“All I am asking for is a refund of that ticket, which is N14,100 and the payment of those things that spoilt, which amounts to N5000.”

When contacted for comments on the issue, GIGM said, “Kindly tell him to send an email to follow the previous email trail on the in and out between us and him. After following the email trail, he should remind the company about the incident, including his request for a refund. He can also include the reference code as well as the screenshots of all the pieces of evidence. We will get back to him after that.”

On whether Ohiri would get a refund, the company said: “I cannot comment on that because we have a department that works on that. And the department’s investigation will determine whether he will be refunded or not.”