More than one month after he experienced an unsuccessful electronic payment failure, Michael Ayodele Ogunjimi, a Lagos-based panel beater and Access Bank customer, is yet to receive any useful information on when his money would be returned to his account.

Speaking with FIJ, Ogunjimi recalled that on March 3, he was commissioned by a customer to purchase some vehicle parts to fix a vehicle.

After haggling the price with the seller, he inserted his debit card into a point of sale machine to pay for the goods.

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“At the vendor’s shop, I made use of my card to pay for the materials I had bought, worth N824,000. For a reason, I had to make the payment in tranches. Each tranche was N200,000 and I did it four times,” he said.

“However, the recipient only got a N200,000 credit in her account while the rest was declined. She gave me a receipt showing the transaction was declined thrice . But on my honour, she released the goods to me and I had to borrow money from friends to pay her.”

From then till now, Ogunjimi has been visiting one Access Bank branch to the other, logging complaints and seeking a refund.

“In a bid to get my money back, I have gone to three different branches of the bank branch,” he said.

“I have been to a branch at Ilupeju bypass. I met with Maryland branch’s manager who assured me he would resolve it within 14 working days. I have visited the Town Planning branch, too.”

A statement of account printed for Ogunjimi by the Access Bank branch at Ilupeju shows the three entries of the disputed transactions.

“All of these branches made cool promises that have not solved my problem. I am confused. The timeframe I gave people who helped me with money to pay the spare parts sellers has expired. I now appear to be lying because I have pleaded to them for more than enough time to repay their money.

“I plead with Access bank to allow me access my money. It is not all my personal money. Walking in to their branches every now and then is frustrating. It has been affecting my work and service delivery to my customers.”

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On Wednesday April 5, FIJ contacted Abdul Imoyo, Access Bank’s spokesperson, for his comments on the story. He demanded to have the transaction receipt to enable him facilitate a resolution of the complaint.

When Imoyo was sent the receipt, he requested a clearer one. It was sent on Thursday, but he has not responded since then.