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Opay

04.12.2022 Featured Opay Denies Student Access to N26,000 Project Fee

Published 4th Dec, 2022

By Opeyemi Lawal

Nathaniel Alli, a Kwara State-based undergraduate, has narrated how Opay, a mobile money platform, denied receiving N26,000 meant for his final project.

Alli said his dad, Emmanuel Alli, had sent the money to him via Stockcorp Microfinance Bank on August 30.

“On August 30, my dad sent N26,000 for my project. The money was sent into my Opay account via Stockcorp Microfinance Bank in Offa,” Alli told FIJ.

READ ALSO: Opay Blocks Customer From Accessing N106,889 Released to Him by Jumia

“I got a notification of the transaction on my Opay account but its status read ‘pending’.”

Alli stated that by August 31, the status of the transaction had changed to ‘failed’.

“The next day, the status of the pending transaction had turned to ‘failed’. I didn’t bother too much because I thought the money would have been returned to my dad’s account.

“I called my dad to ask if the transaction had been reversed but he said no.”

The failed transaction
The failed transaction

Alli said that when he contacted Opay, the mobile money platform promised to refund.

“When I contacted Opay and told them about the money, they said they would make a refund to the sender.

“For about one month, I kept reaching out to them via emails, calls and on WhatsApp but nothing was done.”

The undergraduate said when he visited Stockcorp Microfinance Bank with his dad, there was a check on his father’s account and the bank confirmed that the money was with Opay.

“Afterwards, I went to the bank with my dad to review the transaction. There was a check and the transaction was confirmed to be successful.

Alli's conversations with Opay
Alli's conversations with Opay
Alli’s conversations with Opay

“I reached out to Opay again and this time they said they did not receive the money. Meanwhile, I saw the transaction, it was pending before it failed.

“When they requested for his statement of account, I sent it to them and since then they have been unreachable.

“They stopped responding on WhatsApp and everywhere.

“I did all Opay requested to facilitate the refund but they won’t just reverse the money.”

Alli further said that the last time he reached out to the money platform, the customer care agent who attended to him dropped the call after he stated the problem.

“Even when I called them on November 23, the customer care agent who attended to me ended the call after I stated the problem,” he said.

READ ALSO: OPay Denies Customer Access to Old Account With N31,000 Balance

“When I called the second time, I was put on hold for more than five minutes.

“This depicts that they know what they are doing.”

FIJ contacted Opay via their Twitter handle on Saturday but they were yet to respond. An email sent to them on the same day had also not been responded to at press time.

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Published 4th Dec, 2022

By Opeyemi Lawal

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