Abanigbe Bakiat, an Ogun State-based medical doctor, has narrated how the United Bank for Africa (UBA) blamed her for a fraudulent deduction of N377,000 from her bank account.

While explaining how she lost the money two months apart, Bakiat told FIJ that the sum of N240,104 was first deducted from her UBA account on November 19, 2022, without her consent.

The doctor visited the UBA branch in Sagamu and sent several messages to the bank in an effort to get a refund, but she got nothing despite assurances from the bank.

While she was still trying to come to terms with the initial unauthorised debits, N137,000 mysteriously disappeared from the same UBA account on January 15, 2023.

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“When the first incident occurred, I sent emails to them and called them several times. They kept telling me they would rectify it. I didn’t get any response. I visited the Sagamu branch of the bank to lodge a complaint about it,” she said.

“The bank officials said they would look into my complaints and get back to me after 21 working days, but I never heard from them. They did not do anything about it.”

Regarding the unauthorised transaction that took place in January, Bakiat said she received the debit alert of N137,000 hours after she had withdrawn some money from a point of sale (POS) terminal.

“I went to the UBA Sagamu branch that same January to lodge a complaint about the incident. The branch manager referred me to the lady I met when I first visited, and I voiced my displeasure about the two incidents,” she said.

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“To my surprise, an official of the bank said I was constituting a nuisance and asked one of the security officers to call the police to walk me out of the bank.”

Although she confirmed that another bank official later apologised on behalf of the bank and promised to look into the issue, she said she was yet to get a refund despite sending a barrage of messages.

Bakiat also told FIJ that the bank officials were indirectly blaming her for the unauthorised transactions.

“They said I gave my details to someone, hence the reason for the incident. But I never did. I never shared my personal banking information with anyone,” added Bakiat.

Twenty-four hours after FIJ sent an email to Ramon Nasir, a UBA spokesperson, he has neither responded nor acknowledged it.