An Abuja resident has shared how her Guaranty Trust Bank (GTBank) account was emptied of N124,000 on August 10 and 11 after someone hacked into her account.

The GTBank customer, who asked to remain unnamed, told FIJ that she got some messages containing one-time passwords (OTPs) on August 10. Afterwards, she got debit alerts amounting to N23,128 for transactions she did not authorise.

Surprised by these transactions, she first blocked her account to prevent further unauthorised deductions. Then she visited a branch of the bank to withdraw the remaining money in her account that same day.

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“I rushed to a branch of the bank at Wuse 2, Ademola Adetokunbo, so I could withdraw the remaining money, but I was told that there was a restriction on my account,” said the GTBank customer.

“I felt relieved and then returned home because I believed the restriction meant my account was secure.”

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However, this Abuja resident’s relief was short-lived as she received several debit alerts again on August 11 until her account balance was emptied. Exactly N101,700 left her account on August 11.

She was shocked that GTBank still allowed unauthorised transactions on an account that had been restricted.

“I don’t understand how such could happen on an account that is blocked and restricted. Now all the money is gone. I lost over N124,000, and I really need my money back,” she told FIJ.

The GTBank customer notified the bank of these transactions and the bank informed her that she would get feedback by August 23, 2023. She has neither received a response nor a refund since then.

When FIJ contacted GTBank on Friday, Abiola Salami, a customer care representative wrote: “Kindly be informed that we do not disclose customer information to 3rd party, case will be reviewed accordingly.”