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19.05.2022 Featured Student Suspects Foul Play in Jumia’s Handling of His N11,000

Published 19th May, 2022

By Lolade Olu-Ojegbeje

Surajudeen Toheer, a student of Obafemi Awolowo University (OAU), Ile-Ife, Osun State, has narrated how N11,000 disappeared from his account after an unsuccessful transaction with Jumia, a Nigerian online market.

Toheer told FIJ that on March 8, he ordered three items from Jumia, which amounted to N11,000. He said he made a payment but Jumia did not validate his order after receiving it.

“I ordered for a bag, a watch and a necklace,” Toheer told FIJ. “I paid through the transfer option because I could not use my card at that time.

Transaction receipt
Transaction receipt

“The transfer was successful and I confirmed that the Quick Teller account I sent the money to received it. I tried complaining to them, but they did not respond to my calls and emails.”

READ ALSO: Jumia Yet to Refund Corps Member 5 Weeks After Failed Power Bank Transaction

Toheer also said he suspected foul play in Jumia’s handling of his money after they claimed to have refunded him.

Kuda's response to Toheer
Kuda’s response to Toheer

“I kept disturbing them. On April 7, they had to send me a receipt I think is fake,” he said.

“I forwarded the receipt to Kuda Bank, since I sent the money from my Kuda account.

READ ALSO: Jumia Withholds Customer’s Money After a Failed Electricity Purchase

“Kuda said they were unable to verify the payment and that they could only verify that I made a transfer and the recipient got the money.

“They advised me to request for the Retrieval Reference Number (RRN) and get more information on the refund from Jumia. I requested for more information on the refund but I’ve not got any response till now.”

FIJ made several phone calls to Jumia Nigeria but the line did not connect. A text message sent to the line had also not been responded to at press time.

Published 19th May, 2022

By Lolade Olu-Ojegbeje


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