Fatimah Aminu (not real name), an Abuja-based entrepreneur, has detailed how Zenith Bank failed to refund her N50,000 after the sum was debited from her account.

Aminu told FIJ that the money was debited from her account after performing a transaction that turned out to be unsuccessful.

The Abuja resident further said, before the unauthorised debit occurred, she had sent N50,000 three times in April to her NIRSAL microfinance account to repay a loan.

She stated that while two of the transactions were successful, one was not.

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“In April, I sent N50,000 for three days to my NIRSAL account. I needed to repay a loan I took during the COVID-19 pandemic,” Aminu said.

“The first two N50,000 payments I made on April 7 and 8 were successful while the last one I sent on April 11, was not.”

After she realised the transaction had failed, she visited a Zenith Bank branch in Abuja to lodge a complaint. She also said that the officials who attended to her claimed they were unable to trace the transaction from their end.

“Weeks down the line, that particular N50,000 was still not credited to my NIRSAL Microfinance Bank account. This forced me to visit a Zenith Bank branch in Bwari, Abuja, to complain officially,” said Aminu.

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“While at the branch, I was asked to put down my details as the transaction would be tracked and I would be issued a refund.

“But more than five months down the line, I have not received a response or refund from Zenith Bank. This is not fair.”

The Abuja entrepreneur noted that she had also visited NIRSAL’s office to complain about the transaction and the officials she spoke with printed out her bank statement which showed that the N50,000 did not impact her account.

FIJ’s email to Zenith Bank on Monday afternoon enquiring about the failed transaction and refund was yet to be responded to at press time.