Olumide Gbadebo (not real name), a Lagos-based sales personnel, has shared a troubling experience involving Zenith Bank. He said he was debited N100,000 but the intended recipient did not receive the money.

According to Gbadebo, he diligently followed all the procedures instructed by the bank to retrieve his funds, but despite more than six months passing and him providing all his necessary details, the bank has not returned his money.

Gbadebo told FIJ he had sent N100,000 from his business account with Zenith Bank to his Access Bank account on November 26, 2022, but never received it.

He said he waited for some days for either a reversal to his Zenith Bank account or a message of confirmation from his Access Bank account but neither happened.

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For some reasons, Gbadebo said, he could not go to the bank to complain but instead contacted Zenith Bank via their Twitter handle where they promised to resolve the issue.

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“I eventually went to a branch on international airport road to lay a complaint and fill out a form on the failed transaction in February,” Gbadebo told FIJ.

“I went back after a week to follow up and I was told that the bank might not be able to refund me because it happened several months earlier and they did not have the records for that period it happened because of technical glitches.”

FIJ reached out to Zenith Bank for comments on the issue via email but they had not responded at press time.